Orquen Consulting · Operations & ERP

Tune your business, then amplify it.

I help field service companies such as HVAC, electrical, heavy equipment maintenance and plumbing, as well as manufacturers, get their operations in order before investing in an ERP. Order first, then the system.

Jaime Rivera · 25+ years from the shop floor to the executive office · ERP implementation across industries
The problem

Your business is growing, but your operation can’t keep up.

If your work orders are on paper, your inventory lives in someone’s head and your costs are “more or less,” you don’t have a software problem. You have an order problem.

You’re not sure what each service really costs you

You charge what’s “customary,” but parts, idle time and extra trips eat into your margin without anyone noticing.

You’re producing, but you’re not sure what each order really costs you

Raw materials, labor, production time and the setups between one job and the next. If you don’t measure them, you quote blind and idle machines become a cost nobody sees.

Everything goes through you

When you’re not there, the work stops. Your processes live in your head, not in a document your team can follow.

You’re being sold a “system” as a magic fix

It sounds expensive, technical and built for big companies. And if you implement it without preparation, the mess just goes digital.

The step most companies skip—and then end up blaming the software for—is putting their operation in order before buying technology.
The Orquen method

Four stages. In this order.

Each stage prepares the next, and skipping one is one of the most common reasons an implementation fails.

Order

Know what you have, what you do and what it costs. Basic, reliable data in one place.

Processes

Document how the work gets done, who is responsible and where time is lost.

ERP

Choose and implement the system your operation needs, not the one someone wants to sell you.

BI

Measure what matters. Indicators that help you decide, not reports nobody reads.

Cover of the book Antes del ERP by Jaime Rivera
The book · In Spanish

Antes del ERP

Antes del ERP (“Before the ERP”) is a Spanish-language guide for owners and managers of technical service companies who know they need to get organized but don’t know where to start. Written from real experience implementing systems on the plant floor, not from theory.

If you’re about to invest in a system, read this first.

See the kits with the book

Available as a digital book (PDF and EPUB) as part of the template kits.

Templates for Business

Operational templates, ready to use today.

Excel files designed from real operations. Each one includes an INICIO (start) tab with instructions, so your team can use it without extra training. Templates and book are in Spanish.

Free

Work Order

$0
  • Consolidated order log: status, dates, technician and amount
  • Field traveler with productive time and idle time by cause
  • Materials used and customer sign-off
Download free
Basic Kit

Book + 12 templates

$37 USD
  • Antes del ERP digital book
  • Templates 0 to 11, including the Process Map
  • Costing Sheet to know what each service costs you
  • Usage instructions in every file
Buy the Basic Kit

Secure checkout through Gumroad. Instant download after purchase. All products are in Spanish.

Consulting

When you need someone to do it with you.

I work directly with your team to prepare your operation before a system is implemented.

Operational assessment

I review how your operation works today and deliver clear findings and priorities.

Process mapping

We document your key business processes, with flows, roles and responsibilities.

ERP readiness

We define what you need from a system before you talk to vendors.

Let’s talk about your operation
Jaime Rivera
About me

Jaime Rivera

I studied industrial engineering. I started my career on the production floor, not in an office, and that taught me what day-to-day work really looks like with the resources at hand. That’s why I know how it feels to be under pressure to deliver the expected results.

  • Production supervisor at Fruit of the Loom
  • ERP implementation advisor in plastics, pharmaceuticals, food, textiles, agribusiness and other industries
  • IT manager for operations across Central America and the Caribbean
  • Business intelligence implementation with Cognos
  • Independent consultant and author of Antes del ERP
Contact

Where does your company start?

Write to me and tell me in a few lines how your business runs today and what you need to improve. I’ll reply personally.

[email protected]